Please do read this page before committing to purchase any items from the Scottish-Lampwork website, it includes important information about payment and postal / shipping choices.
My returns policy can be found at the bottom of this page.
If paying for multiple items with PayPal please only make one payment. PayPal charge me a set fee for each payment received and as such I can only combine items to save on postal costs if all the items have been paid for in one single payment.
If you have any questions regarding postage or shipping please email and I will get back to you as soon as I can.
Please make payment within 5 days of purchase. Goods will be sent via purchasers chosen postal method (see below) upon receipt of payment.
Payment for Goods.
I send out an invoice for items purchased from my website. Further payment details will be included with the invoice. If paying with PayPal delivery can ONLY be made to your address as registered with and advised to me by PayPal.
UK Payments.
Payment can be made by Cheque, Postal Order or PayPal within the UK.
If paying by cheque please allow up to 10 working days for the cheque to clear. Your items will be posted as soon as I receive confirmation that the cheque has cleared and the payment has been made.
If paying by UK Postal Order or PayPal your items will be posted by the next post after the payment has been received, allowing for the quickest possible delivery.
Overseas Payments.
Payment can ONLY be accepted through PayPal from overseas customers. If you don't have a PayPal account, please visit their website for details of how to open an account or pay by credit card or eCheck through PayPal. Your items will be posted by the next post after the payment has been received, allowing for the quickest possible delivery.
Please note that PayPal charges the seller a small fee for currency exchanges not the buyer, so there will be no extra hidden costs for currency exchanges.
UK Postal Charges.
Next day delivery.
Postage option 01: 1st Class standard for items up to £10 ~ £1.20 (uninsured)
Postage option 02: 1st Class Recorded for items up to £39 ~ £2.50
Postage option 03: 1st Class Special Delivery for all items over £39 ~ £5.20
Charges are for the 1st item only, additional items are +£0.40p per item. However single beads up to 4 beads, for focal beads and/or Silver core beads are counted as only 1 item for postage.
Please note:
Postage option 01 standard rate 1st Class, this is for low cost items only and item/s will be sent at purchasers own risk if this postal option is purchased.
Postage options 02 & 03 include tracking and insurance for loss or damage in transit.
Postage option 03 must be purchased if item/s total is over £39.
The package has to be signed for on delivery with postal options 02 & 03.
The package has to be signed for on delivery with postal options 02 & 03. Unless a specific delivery day is requested, items will be sent usually next post after payment is received.
Overseas Postal Charges.
Postage to the Europe and The Euro Zone.
Royal Mail Airsure is available for the following Countries....
Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.
Royal Mail Airsure is a priority service and items sent are tracked and fully insured for loss or damage in transit.
Items sent to countries not covered by the Airsure service will be sent by Royal Mail International Signed for service, which is also includes tracking and items are also fully insured.
Delivery to Europe usually within 3 to 5 working days.
Postage option 04: Standard Airmail for item/s up to £10 ~ £2.20 (uninsured)
Postage option 05: Tracked and fully insured service for item/s up to £39 ~ £5.60
Postage option 06: Tracked and fully insured service for item/s over £39 ~ £7.00
Charges are for the 1st item only, additional items are +£0.50p per item. However single beads up to 4 beads, for focal beads and/or Silver core beads are counted as only 1 item for postage.
Please note:
Postage option 04 standard rate Airmail, this is for low cost items only and item/s will be sent at purchasers own risk if this postal option is purchased.
Postage options 05 & 06 include tracking and insurance for loss or damage in transit.
Postage option 06 must be purchased if item/s total is over £39.
The package has to be signed for on delivery with postal options 05 & 06. Items will be sent usualy next post after payment is received.
Worldwide Postage.
Royal Mail Airsure is available for the following Countries....
Items sent to countries not covered by the Airsure service will be sent by Royal Mail International Signed for service, which is also includes tracking and items are also fully insured.
Worldwide delivery usually within 5 to 10 working days.
Postage option 07: Standard Airmail for items up to £10 ~ £3.00 (uninsured)
Postage option 08: Tracked and fully insured service for item/s up to £32 ~ £7.80
Postage option 09: Tracked and fully insured service for item/s over £32 ~ £9.00
Postage to the US/Canada is £0.50 less in total than the prices quoted above.
Charges are for the 1st item only, additional items are +£0.50p per item. However single beads up to 4 beads, for focal beads and/or Silver core beads are counted as only 1 item for postage.
Please note:
Postage option 07 standard rate Airmail, this is for low cost items only and item/s will be sent at purchasers own risk if this postal option is purchased.
Postage options 08 & 09 include tracking and insurance for loss or damage in transit.
Postage option 09 must be purchased if item/s total is over £39.
The package has to be signed for on delivery with postal options 08 & 09. Items will be sent usualy next post after payment is received.
Please note:
Delivery times and costs are as advised by the Royal Mail website and includes careful packaging. Although in most cases the delivery times are entirely accurate, packages can sometimes take a little longer than expected to arrive.
Items shipped out with the EU may incur a local importation or customs charge if the value of the package is over a certain level. The exact amount is dependent on local laws and must be paid before your package is released. Generally small value goods under £20 will incur no additional charges.
If anyone knows the importation threshold ($) for their country please let me know and I will include that data here. Thanks!
Customers are always advised when items have been posted and when to expect delivery. I always obtain a proof of postage and till receipt from the post office. These are retained together with a record of your purchase for reference purposes.
Packaging.
Although my glass beads are very tough, some types are less robust. I do however package them all as delicate items just in case! The beads are all bagged and protected in bubble wrap, and sent in a protective padded Airkraft Jiffy Bag marked Fragile, Glass Please Handle With Care. Any beads damaged in transit will be replaced or refunded.
Returns Policy.
I offer a return if not delighted option for all of my beads & jewellery. Please contact me by email if on receipt you are unhappy in any way with your purchase. A refund will be given for items if they are returned to me in good condition within a reasonable time. This covers purchase price only, postal charges including return postage are not refundable.
I do not send out items on approval, I just do not have the resources for that. So please do make sure any item/s you are interested in are going to be suitable for you. Please do email any questions you might have if you are at all unsure.
Items damaged in transit.
Please inform me immediately on receipt of any item that has been damaged in the postal system. I offer a full refund or replacement on the return of any item that has been damaged in the post. Any damaged item must be returned promptly without delay and with the original packaging. I need this in order to make an insurance claim for damaged item/s. Your return postal charge will also be refunded and if a replacement item is sent out there will be no charge for this posting back to you.
However I have sent out thousands of my glass beads since 2004 and so far only 3 beads from a package with a set of 10 beads has ever been broken in transit. Going by the condition of the jiffy bag they were in, it looked like they had been crushed by something extremely heavy falling on the package. The broken beads were crushed and had come right through the inner and outer packaging with the impact. I was very surprised that only 3 from the set were broken. The customer was sent out a replacement set of beads and I made a successful claim to the Royal Mail for the damage.
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