Scottish-Lampwork
Drumlithie, Scotland.
Please read this page before committing to purchase any items from the ScottishLampwork website, it includes important information and postal choices.
My returns policy can be found at the bottom of this page.
If paying for multiple items with PayPal please only make one payment. PayPal charge me a set fee for each payment received and as such I can only combine items that have been paid for in one single payment.
Please make payment within 5 days of purchase. Goods will be sent via purchasers chosen postal method upon receipt of payment. I offer a refund on purchase price only, on all of my bead and Jewellery sales. Please contact me and return goods promptly if not delighted with your purchase. Sorry post and packaging and return post costs can`t be refunded.
Payment for Goods.
I send out an invoice for items purchased from my website or one can be requested prior to purchase. Further payment details will be included with the invoice. Please include item numbers and delivery details for your purchase. If paying with PayPal delivery can ONLY be made to your address as registered with and advised to me by PayPal.
UK Payments.
Payment can be made by Cheque, Postal Order or PayPal if within the UK.
If paying by cheque please allow up to 10 working days for the cheque to clear. Your items will be posted as soon as I receive confirmation that the cheque has cleared and the payment has been made.
If paying by UK Postal Order or PayPal your items will be posted by the next post after the payment has been received, allowing for the quickest possible delivery.
Overseas Payments.
Payment can ONLY be accepted through PayPal from overseas customers. If you don't have a PayPal account, please visit their website for details. Your items will be posted by the next post after the payment has been received, allowing for the quickest possible delivery.
Please note that PayPal charges the seller a small fee for currency exchanges not the buyer, so there will be no extra hidden costs for currency exchanges.
UK Postal Charges.
Next day delivery.
Postage option 01: 1st Class standard for items up to £32 ~ £1.20
Postage option 02: 1st Class Recorded for items up to £32 ~ £1.90
Postage option 03: 1st Class Special Delivery for items over £32 ~ £4.45
Charges are for the 1st item only, additional items are +£0.25p per item. Up to 4 single focal beads are counted as 1 item for postage.
Please note: Postage options EXEPT option 01 include insurance for loss or damage in post. Postage option 01 is sent at purchasers own risk. Postage option 03 must be purchased if items total is over £32. The package has to be signed for on delivery with postal options 02 & 03.
Overseas Postal Charges.
Postage to the Euro Zone.
Delivery to Europe usually within 3 to 5 working days.
Postage option 04: Standard Airmail for items up to £32 ~ £1.70
Postage option 05: International Signed for Items up to £32 ~ £4.70
Postage option 06: International Signed for Items over £32 ~ £6.20
Charges are for the 1st item only, additional items are +£0.35p per item. Up to 4 single focal beads are counted as 1 item for postage.
Please note: Postage options EXEPT option 04 include insurance for loss or damage in post. Postage option 04 is sent at purchasers own risk. Postage option 06 must be purchased if items total is over £32. The package has to be signed for on delivery with postal options 05 & 06.
Worldwide Postage.
Worldwide delivery usually within 5 to 10 working days.
Postage option 07: Standard Airmail for items up to £32 ~ £2.70
Postage option 08: International Signed for Items up to £32 ~ £5.10
Postage option 09: International Signed for Items over £32 ~ £8.60
Postage to the US/Canada is £0.50 less in total than the prices quoted above.
Charges are for the 1st item only, additional items are +£0.45p per item. Up to 4 single focal beads are counted as 1 item for postage.
Please note: Postage options EXEPT option 07 include insurance for loss or damage in post. Postage option 07 is sent at purchasers own risk. Postage option 09 must be purchased if items total is over £32. The package has to be signed for on delivery with postal options 08 & 09.
Please note:
Delivery times and costs are as advised by the Royal Mail website and includes careful packaging. Although in most cases the delivery times are entirely accurate, packages can sometimes take a little longer than expected to arrive.
Items shipped out with the EU may incur a local importation or customs charge if the value of the package is over a certain level. The exact amount is dependent on local laws and must be paid before your package is released. Generally small value goods will incur no additional charges.
If anyone knows the importation threshold ($) for their country please let me know and I will include that data here. Thanks!
Customers are always advised when items have been posted and when to expect delivery. I always obtain a proof of postage and till receipt from the post office. These are retained together with a record of your purchase for reference purposes only.
Packaging.
Although most glass beads are very tough, some types are less robust. I package them all as delicate items just in case! The beads are all bagged and protected in bubble wrap, and sent in a protective padded Airkraft Jiffy Bag marked Fragile, Glass Please Handle With Care. Any beads damaged in transit will be replaced or refunded.
Returns Policy.
I offer a return if not delighted option for all of my beads & jewellery. Please contact me by email if on receipt you are unhappy in any way with your purchase. A refund will be given for items if they are returned in a reasonable time. This covers purchase price only! Postal charges in both directions are not refundable with returns.
Items damaged in transit.
Please inform me immediately on receipt of any item that has been damaged in the postal system. I offer a refund or replacement on my receipt back here of any item that has been damaged in the post. Any damaged item must be returned promptly without delay and with the original packaging. Your return postal charge will be refunded and if a replacement item is sent out there will be no charge for posting back to you.
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